Medan, November 9, 2026 — The Faculty of Computer Science and Information Technology, Universitas Sumatera Utara (Fasilkom-TI USU), held a Service Excellence & Professional Work Culture Workshop on Monday, November 2, 2026. This activity was part of Fasilkom-TI USU's efforts to improve service quality while fostering a professional, collaborative, and excellent service-oriented work culture within the faculty.
The workshop featured three speakers, namely Juli Agustini, S.E., Amalia Meutia, M.Psi., Psikolog, and Dr. Cholina Trisa Siregar, Ns., M.Kep., Sp.KMB. The speakers provided perspectives and learning experiences that can support the improvement of the academic community's competencies in delivering quality services.
Through this workshop, participants were encouraged to understand the importance of implementing service excellence in every service process and fostering a professional work culture in carrying out their duties and responsibilities. A collaborative work culture is also an important part of creating a work environment capable of delivering services effectively and optimally.
This activity is expected to serve as a momentum for the entire Fasilkom-TI USU academic community to continuously improve their competencies, professionalism, and quality of interaction in providing services to students and other stakeholders.
By strengthening competencies and fostering an excellent service-oriented work culture, Fasilkom-TI USU is committed to continuously delivering professional, responsive, and high-quality services to all service users.